Prioritize on Jira Kanban Board

[Zoey Zaran]

How do I prioritize my tickets on the jira kanban board, I cannot move tickets up and down

[Bill Sheboy]

Hi @Zoey Zaran -- Welcome to the Atlassian Community!

What type of project are you using, such as Company-managed, Team-Managed, etc.?

And, have you changed the board's filter sort order?  If you changed the ORDER BY for the filter, please note the the drag-and-drop feature for moving issue order only works when using ORDER BY Rank ASC, such as with:

project = myProject ORDER BY Rank ASC

Kind regards,
Bill

[Zoey Zaran]

Under projects-Planning->Kanban Board, and i don't have those options to do that..... only quick filters that do not give me any good option, no rank or sort.

[Bill Sheboy]

Please post an image of your board as that may provide more context.  As needed, obscure the text of the items on your board.  Thanks!

[Zoey Zaran]

is there an email so it's not public?

[Bill Sheboy]

Not really.  The key things I'm looking for is what the board looks like to confirm the type, such as if it is a Jira Software or Jira Work Management project and the board specifics. 

You could see some of this information by navigating to:

Projects > View All Projects > and then indicate what it shows under the Type column.