Print Automation result as a comment in a triggered issue

[Venkatesh G]

I need support for the below condition. 

I am trying to create an automation to clone a ticket with manual trigger. 

So once the automation is completed, if the automation is completed sucessfully, then it needs to comment on the triggered issue that "Automation is complete"

If the automation is failed, then it needs to comment on the triggered issue that "Automation failed due to <<Error Message>>>"

Is it possible ?

[Jack Brickey]

Hi @Venkatesh G , welcome to the community.

The question I have for you is under what conditions the clone would fail? If you were simply using the clone action and cloning in the same project, then it will not fail unless there's some bug in the software. Maybe there is something unique about your clone that could succeed or fail depending on some condition?

[Venkatesh G]

Hi @Jack Brickey 

It's possible that mandatory fields were added to issues after the trigger issue was created. In such cases, the trigger issue won't have those fields, but new issues should include those mandatory fields. In the automation log we are getting that these mandatory fields are missing. I just want to display that if automation fails

[Jack Brickey]

Got it, thanks. In this case I would do one of two things:

1. use JQL to search for issues where unresolved issue have the mandatory fields empty and proactively correct each
2. use an if/else condition in your rule - if mandatory fields are empty then send email, else clone issue