Post Jira upgrade it stopped users assignable and searchable in JQL interface.

[AnoopTripathi]

Hello,

Need help on this.

We have recently upgraded the Jira Software from v8.4.0 to v8.18.2.

Post upgrade we performed a testing and found that users are not assignable in tickets and even can't be searched at JQL interface.

Please suggest.

Thanks,

Anoop

[AnoopTripathi · Accepted solution]

It appeared that user being used to run a JIRA application doesn't have a writeable home directory (for example: /home/jira or ~jira didn't exist). It is possible for a plugin to use the prefs module, which defaults to write to ~/.jira/

The logs matches a known bug in Jira: https://jira.atlassian.com/browse/JRASERVER-33595 -Jira installer does not create the jira home directory when it creates the user.

Steps:

Please refer to the article: https://confluence.atlassian.com/jirakb/could-not-lock-user-prefs-unix-error-code-2-270829588.html