Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Please can you assist me cancel my subscription?

Willy Tonye
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 11, 2025

Need to cancel my subscription please 

2 answers

1 vote
Carlos Garcia Navarro
Community Champion
October 11, 2025

Hi @Willy Tonye ,

Welcome to the Community!

Some information on cancelling a subscription can be found here: https://support.atlassian.com/subscriptions-and-billing/docs/cancel-a-subscription/

If you need additional support to cancel your subscription you can  contact support here: https://support.atlassian.com/contact/#/

Also, remember that Jira is free for less than 10 users.

0 votes
Nikola Perisic
Community Champion
October 11, 2025

Welcome @Willy Tonye 

To cancel your product subscription, you need to be an organisation admin. To proceed:

  • Go to admin.atlassian.com
  • Go to the Billing section
  • There will be a list of products, click on three dots and choose Manage
  • A new screen will appear, click on three dots and click on Remove

If you want to access other parts of the billing such as quotes and more, you also need to be the billing admin.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events