Persistent Loading Issue in Jira

[Muhammad Wajahat]

Hello Atlassian Community,

I hope this message finds you well. I am currently experiencing a frustrating issue with Jira, and I'm reaching out to seek assistance from the knowledgeable members of this community.

When I open my Jira workspace, I encounter a never-ending loading animation that persists even after the page appears to be fully loaded. I have attempted to resolve this issue by trying different browsers, all of which exhibit the same problem. This loading glitch is hindering my ability to use Jira effectively.

Steps Taken:

1. Tried accessing Jira on multiple browsers.
2. Checked if the issue persists across different devices.
3. Cleared browser cache and cookies.

Despite these efforts, the problem persists. I would greatly appreciate any insights or suggestions the community may have to help troubleshoot and resolve this loading issue.

Thank you in advance for your assistance.

Best regards, Wajahat

[Ste Wright · Accepted solution]

Hi @Muhammad Wajahat 

As a simple first step - have you tried a different internet connection, to see if this is the issue?

Ste

[Muhammad Wajahat]

Just tried and it worked.😃

Thanks, Stephen.

[Muhammad Wajahat]

How can I make it work on the same connection?

[Ste Wright]

You'll need to rectify the issue with your internet connection.

Perhaps reset it?

Ste

[Muhammad Wajahat]

Cool, Thanks.

[Mark Roberts]

I have a user with the same issue. So is the answer to go somewhere other than their home to use the application?

[Ste Wright]

Hi @Mark Roberts 

Not necessarily, I assume it works for other users on the same connection?

I'd try some different actions to see if it limits down the issue - for example different...

• Connections
• Devices
• Browsers (including incognito)

...and see if this helps confirm the problem to rectify :)

Ste

[Mark Roberts]

The user upgraded their OS version and Safari version and it works now.