Permission Violation after admin login on JSD projects only

[M Amine]

Hi all,

I'm running Jira Service Desk (JSD) behind Nginx reverse proxy and I'm experimenting a weird behaviour. In fact, as an Admin I'm able to login and browse issues, WebSudo ...etc but when I want to access a JSD Project (queue view) I'm getting this in the URI : 

login.jsp?os_destination=%2Fprojects%2FABC%2Fqueues&permissionViolation=true

 and the user is disconnected from Jira. 

It is worth noting that in this configuration JSD and Nginx are in two different subnets and the subnet of Jira is now allowed to callback the reverse-proxy (so the gadget health check is failing : In order to deal with this, we installed a local reverse proxy in the same subnet of JSD so dashboard can display). 

When I access Jira without a reverse proxy, everything is working fine. Besides, when I access Jira from another Nginx reverse proxy (in the same subnet) everything is working fine too. (i.e I can access JSD Projects). 

any idea how to debug this?

[M Amine · Accepted solution]

The issue was coming from an incorrect rule in the reverse proxy.