Paid Standard Jira + Free Service Desk?

[Joseph_Rodriguez]

I'm on Jira Standard trial, and plan to pay for it after the trial expires (we have 7 users) and 250GB is enough)

However we only have 1 "agent" to use Jira Service Desk (me). I just want it to create tickets when anyone sends an emails to help@mydomain.com.

Would this be ok? 

[Jack Brickey]

yes this will work. you will need to create your desired email and add the custom email to your Project settings > Email requests. Note, you will need a unique email for each JSD project. If you only have one project then you only have one incoming email requirement. Finally, note that the outbound email is still governed by your global outbound email which will be an Atlassian domain, e.g. joseph rodriguez (Jira) <jira@company.atlassian.net> will appear in the from or similar.

[Joseph_Rodriguez]

Thank you.

Now I'm running into an issue:

I am creating an incoming mail handler. My goal is to put all emails sent to 'help@mydomain.com' into a Jira project, but when I check 'Create users', I get an error saying:

"Cannot create issue due to invalid license:..."

I suppose I need a paid subscribtion to Service Desk too?

[Jack Brickey]

So for JSD your configure the incoming mail address here - Project settings > email requests. You do not add an incoming mail handler under Jira settings > system > incoming mail. Can you confirm how you are approaching this?

[Joseph_Rodriguez]

Ah, I am doing it through Jira settings > syatem > incoming mail then i'm adding a new handler

[Joseph_Rodriguez]

Which by the way works, but only for 'mydomain' email addresses. Now this is kinds useless because my intention is for my external customers..