The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×

Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Outlook caches Jira notification e-mail addresses with the header user

JIRA Administrator
September 23, 2021

Hi.  I'm sure this has been asked before, but with the default "email from" header, which includes the user's name who triggered the event, all notification e-mails come in with the same instance e-mail address, and are cached in Outlook as contacts.  Later, when sending an e-mail to a user, one has to pay particular attention to the cached entry, which does include "(Jira)", and ignore or delete those.  But, humans being humans, they often choose the wrong cached address, and the e-mail goes into the Atlassian...bit bucket.

Is there a solution other than changing the "email from" setting to be something generic (e.g. "My Company Jira") so that the wrong address isn't cached?  I do wish Outlook wasn't so dumb as to cache all of these bogus contacts, but it is.

Thanks...

0 answers

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events