Out of Office

[Robbin Miculinich]

Hello,

Is there a way to put an out of office message in JIRA so the clients and other linked departments know you are not available? Something that is similar to what is done for emails in the Outlook system.

Thanks

Robbin

[Gor Greyan]

Hi @Robbin Miculinich

I agree with @Pablo V_ , there isn't a native out-of-office feature in Jira Cloud that automatically notifies customers or other users that someone is unavailable.

We've been using the Out of Office Assistant app that Pablo mentioned in our own environment, and it does exactly what you'd expect for this use case. It allows you to configure out-of-office periods and helps manage assignments while users are away.

You can configure Coverer to assign issues to them during the period and make comments that you are OOO.

[Pablo V_]

Hi @Robbin Miculinich 

Unfortunately, Jira Cloud doesn’t have a native, account-wide out-of-office toggle that marks someone unavailable or automatically redirects their work.

There is no native out-of-office badge on a user’s avatar or issue view; the user profile supports details such as role, location, and time zone, but not a dated availability status.

I think your option would be to check out a third-party app on the marketplace. Taking a quick look, I found https://marketplace.atlassian.com/apps/1211752/out-of-office-assistant (note: I DO NOT endorse this app; this is just for showing an example).

If you're using JSM and are interested not only in notifications but also in work reassignment, then you have an official article by Atlassian to look at: https://support.atlassian.com/jira/kb/automatically-reassign-issues-of-agents-who-are-on-vacation-with-user-properties/ 

I hope this helps in any way!

- Pablo / ServiceRocket SSE

[Viswanathan Ramachandran]

Hi @Robbin Miculinich 

You mean on your Jira site? so users see the message when they access?

If so, have you thought of native announcement Banner?

[Robbin Miculinich]

Yes, that is what I mean, but I've never heard of a native announcement Banner? We have started using the system full time now, so we are still adjusting to all the ways it works. Can you please instruct share more about this Banner if you can.

Thanks

Robbin

[Viswanathan Ramachandran]

If you go to Settings - Announcement Banner, you can write the message. 

It can be a plain text as below or write a fancy HTML script if you like to link a mail or teams/slack channel. Make sure, it is visible to users. 

Would that be your expectation?

[Viswanathan Ramachandran]

Hi @Robbin Miculinich 

If @Pablo V_ mentioned is your expectation, then I echo that information. 

[Robbin Miculinich]

Thank you everyone for your help, it is much appreciated :)