Our jira pannels is missing

Hi trudy, in fact its a free subscription, but the panel have activity daily so that can´t be a inactivity issue 

also, about your two questions:
if i try acces to board or this url https://pay-pros.atlassian.net/jira, the action is the same,
the page just reload and redirect in loop until get freeze here 

Thank you for that additional information @Damian Alvez .

Can you navigate to https://admin.atlassian.net and select the Organization under which this subscription/site exists? Can you then select Apps > Atlassian Apps and confirm that the Jira app is listed there and does not have a warning symbol next to it? If there is a warning symbol let us know.

This will take assistance from Atlassian to investigate, so I will flag your post here to raise it to the attention of Atlassian team members. You should get a response within 2 business days.

Hi @Damian Alvez,

I’m sorry to hear you can't access your site - I know how critical this is for your team’s daily work.

Because this involves your specific account details, we need to move this to a secure environment where our Billing and Account teams can verify your information and assist with the issue. For security reasons, we cannot handle these details here in the public forum.

Next Steps:

• Please submit a Billing & Licensing request here.

• Select "Billing, invoices and payments" as the topic.

• Mention that your team cannot access the site so our team can prioritize your request and add a link to this Forum post.

Support team will be able to look into the status of your site and help you resolve any outstanding issues immediately.

Best,

Anastasiia

Thank you, @Anastasiia Dimnych . I have already completed the form, so I will wait for a response.
@Trudy P Claspill thanks too for the assistance !