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Our JIRA is not showing videos and instead showing "Preview unavailable" , how do i fix?

Billy Barker
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August 7, 2025

We have recently gained a new IT support service, since then we have not been able to properly view videos we place on tickets in JIRA and when looking in the console we are seeing lots of 404, 400, 403 and 409 errors (See attached image) jira bug.png

 

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Marc - Devoteam
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August 7, 2025

Hi @Billy Barker 

See also images-not-loading-and-displaying-preview-unavailable 

Make sure images/video are attached via the attachment option and not in a comment or description

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