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Our JIRA is not showing videos and instead showing "Preview unavailable" , how do i fix?

Our JIRA is not showing videos and instead showing "Preview unavailable" , how do i fix?

We have recently gained a new IT support service, since then we have not been able to properly view videos we place on tickets in JIRA and when looking in the console we are seeing lots of 404, 400, 403 and 409 errors (See attached image) jira bug.png

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Hi @Billy Barker

See also images-not-loading-and-displaying-preview-unavailable

Make sure images/video are attached via the attachment option and not in a comment or description

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They are attached via the attachment option

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Hi @Billy Barker

Best is to reach out to Atlassian Support, this can be done by an admin of the instance unless the instance isn't a free subscription

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