Our 2 jira issue collectors do not work anymore

[Laurent Sebag]

Hi, we have built 2 jira issue collectors (collectorId=592abd95 and cf8935b8)
Since few days, the form is blocked with an error : "Summary is mandatory" even if we set a summary.

Everything is working well last week and we have a log "04/05/2026 08:24:47] Une erreur inconnue s'est produite lors de l'appel du collecteur 'Réclamation Qualité' depuis '217.181.206.253' par Anonyme."

Could you help me to solve that problem ?

Thanks

[Jason Shawn]

Atlassian responded and said the issue has been resolved. 

I’m pleased to share that our Engineering team has been able to expedite and successfully deploy a fix for the bug  , which was causing the Work Item Collector to fail with a "You must specify a summary of the issue" error.

We tested internally and the issue is resolved. 

https://jira.atlassian.com/browse/JRACLOUD-98245 

[Chris Bitmead]

Me too, this started happening in the last few days. No obvious fix or work around available. "You must specify a summary of the issue".

[Jose Consador]

Same issue, the error returned is "You must specify a summary of the issue." even though "summary" has been sent as part of the payload.

[Stu]

Same here.  When a summary is provided the collector says it is missing.  Also strange is that the Jira server is returning an errorStatus value of "success" 

[Jason Shawn]

Same issue. Our collector stopped working. Its failing on the Summary field which is required but even with something in the box it gets an error. 

[Matias]

We are experiencing the same issue. It started a couple of days ago.

[03/05/2026 18:33:37] Unknown error occurred trying to invoke collector ...

The form fails with the error "You must specify a summary of the issue," even though the summary field is populated.

[J-C]

Our collectors (6ddf649b and 0a195acb) also don't work with similar messaging.

"You must specify a summary of the issue"

"[04/05/2026 15:27:08] Unknown error occurred trying to invoke collector '...' from '...' by Anonymous."