Organisation has been deleted due to inactivity

[Victor Macarios]

Hello,

I've got an e-mail claiming my organization has been deleted.

I'm a bit confused though, as I can login to <myorg>.atlassian.net and to admin.atlassian.com.

I'd be very glad if someone could check why did I get this e-mail. The organization is still in use and I didn't want to lose the content I have in Jira and Confluence.

The organisation ID is: bfa48e61-a534-4a02-afd7-de904509540a

Thank you very much in advance.

Best regards,
Victor

[Victor Macarios · Accepted solution]

Good morning @Trudy Claspill and @Andy Heinzer

Thanks a lot for the provided assistance. I've got a detailed explanation within the Ticket and I have no further questions.

What happened is that I had an old organization with the same name but different ID.
My current organization is not being affect and the old was anyway empty.

This topic can be considered solved.

Wish you all a good weekend.
Best regards,
Victor

[Andy Heinzer · Accepted solution]

Hi @Victor Macarios 

This org would have been inactive, meaning it had no products and no claimed domains under it for more than 180 days.  That said I still created a support request on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1152107

Andy

[Trudy Claspill]

Hello @Victor Macarios 

Welcome to the Atlassian community.

I have flagged your post to bring it to the attention of Atlassian team members. You should hear from them within 2 business days.