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Org and Site Admins can't change email addresses

Yash Pradhan
Contributor
April 25, 2024

I am a SITE ADMIN. When I click on the field in the user's profile it says it is set by an admin and won't let me edit it. I also have the ORG & SITE ADMIN account. Tried doing the same action when logged into that account, but get the same result. I can't update the email addresses for the users.

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Rebekka Heilmann _viadee_
Community Champion
April 25, 2024

Hi @Yash Pradhan 

are you using Access for User sync? When Users are synched from a directory, you cannot change their email adress.

If the user's atlassian account is managed by a different Organisation, you also wouldn't be able to change the email.

Daniel Thomas
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 30, 2024

[Comment Removed] There is an additional menu called "Managed Accounts". Accessing this allowed me to change user emails.

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