Option to view ticket in portal

[Todd Winton]

As an agent, I want to view a ticket as it appears in the portal so I can see what the customer sees.  For server there is a button to do this directly, but I am not seeing this in cloud.  Is there an option to provide this directly?

[Kai Becker · Accepted solution]

Hi @Todd Winton 

thanks for your question.

This should also be possible in Cloud, but the location has moved: