Opening a ticket for a problem in Excel-SAP

[Emanuele Cordoni]

I am experiencing a problem with the additional component "AFO" for Excel. I had to refresh data in my sheet using AFO (which relies upon SAP) but I couldn't do so. I contacted the SAP support, and I've been simply told to open a ticket in Jira to signal the problem. Nevertheless, I don't know how to create a ticket. I tried to click on the blue button "Crea" (I have it in italian, Crea literally means "create" in English) next to the search bar, only to read that I "do not have the authority to create ticket in this project". I couldn't fill in the required fields "project" and "ticket" either. What am I supposed to do? Thanks in advance

[Dilip]

Hi @Emanuele Cordoni 

could you please share more details on the error message or screenshot? addionally you can create a ticket to Atlassian support using the below link

https://support.atlassian.com/contact/

[Carlos Garcia Navarro]

Hi @Emanuele Cordoni ,

Welcome to the Community! Can you please share more details about the problem? Where are you trying to create the ticket? Can you please attach a screenshot? Thanks!