Open a Screen on workflow transition based on issue type

[James Woyciesjes]

I have a workflow that covers the Task and Story issue type. Is it possible to create a transition rule/validation such that when I move a Story to Close, it opens "Screen A" but if I move a Task to Close, opens Screen B (or no screen at all)?

[John Funk]

Hi James,

Yes you can do that - you will just need to create two transitions to Close. But a Condition on each where for one the Work Type (Issue Type) is Story and for the other one Task. Then add the appropriate screen to each transition. 

[Anthony Morais]

Hi @James Woyciesjes 

Yes, that’s possible — but not within a single shared workflow transition.
In Jira, each transition can only have one screen configuration, so if your Task and Story issue types share the same workflow, you can’t dynamically show different screens based on the issue type.

The recommended approach is to:

Split the workflow — create two separate workflows, one for Tasks and another for Stories.

In each workflow, configure the “Close” transition with its own screen (e.g. Screen A for Stories and Screen B for Tasks).

Then assign each workflow to the corresponding issue type in the same workflow scheme.

That way, Jira will open the correct screen depending on the issue type.