'Open' JIRA Tickets not appearing in my Backlog or Boards

[Sebastian.miles]

For some bizarre reason, when set to Open in the workflow, my tickets do not appear on my backlog or KanBan Board unless I assign an assignee. They appear if another workflow such as 'to do' is selected. I can still search 'Open' in the Issue view. I've tried everything!

[David Freitez · Accepted solution]

Hi @Sebastian.miles

Can you check if the Open workflow status is mapped to a column in the board ?

Thanks,

David
ServiceRocket

[Sebastian.miles]

@David Freitez Cheers, I think this has sorted it. Long day I should have picked this up sooner! 

[Jack Brickey · Accepted solution]

Hi Sebastian, can you please provide a bit more information? First is this a CMP project? Assuming so could you go to the board settings and provide the filter that is being used for your board? Also, please have a look at your board settings in the column page and let's assess what statuses are mapped where. Are there any Unmapped statuses such as open?