Only a user is unable to attach a file in JIRA

[Devi Polanki]

Dear All,

A particular user is not able to attach a file in JIRA. She has all the permission to create an attachment, But I have no idea why only she is not able to attach. 

It would be great if someone has the answer for it.

Thanks in Advance.

[Nic Brough -Adaptavist-]

Could you describe what "unable to attach" means?

Error message?  No option to attach?  Drag and drop does nothing?  Large penguin sitting on the keyboard?

[Devi Polanki]

Hi Nic,

The error message is "An internal error has occurred. Please contact your Administrator".

Everyone is able to attach a file except one.

[Nic Brough -Adaptavist-]

Ok, so the next two steps are:

• Get someone else to try attaching the same file to the same issue.  Does that fail as well?
• Read the application log file to see what the underlying error is