Forums
Home Product Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

On what basis is related articles displayed in the knowledge base section of jira ticket ?

Vamsi Krishna Panthulu
Vamsi Krishna Panthulu March 6, 2024

i have recently enabled knowledge base on JSM and linked the confluence space to the project as well.  I have created a few test KBs and all of them are showing as related articles on the Jira tickets.  I was under the impression that only relevant KBs would show up here based on the summary field or description in the ticket.  The most suprising part is even the confluence space name shows up in the related articles view.  please see attached screenshot.  "Client Support Services" is the space and Troubleshooting articles is the category.

 

 

Answer
Watch
Like Be the first to like this
321 views

1 answer

0 votes
Vamsi Krishna Panthulu
Vamsi Krishna Panthulu March 6, 2024

image.png

Reply

Suggest an answer

Log in or Sign up to answer
Jira
Jira
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Copyright © 2025 Atlassian
    Privacy Policy Terms Security
    Welcome illustration

    Welcome to the new Atlassian Community

    Online forums and learning are now in one easy-to-use experience.

    By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.