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OAuth1 authentication for service desk customers

Johannes Schlicker
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July 28, 2019

Hi!

We just started using Jira and the Service Desk and are evaluating a few things on our self hosted Jira. One thing we need is to have the possibility for our customers to create issues directly from our products.

I implemented OAuth1 authentication and everything worked fine when I authenticated and used the API to generate tickets wiht my normal administrative user. As soon as I try the exactly same thing with a Service Desk customer user I get redirected to the Service Desk dashboard as soon as the authentication process redirects to the "authorize" URL.

Can anyone point me to the right direction or tell me about alternative solutions? I can post code samples and give more information. But for now I do not know what additional information could be usefull.

I read a lot of other posts but could not find anything usefull on that. The code examples are way to old to use them in existing software but I thought I reimplemented them correctly.

Thanks for your help!

Johannes

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