Numbering the tickets in the Backlog

[Andrew Jervis]

When the backlog is filtered can I see a number for each ticket for the order of the unfiltered backlog for the same tickets?

[Trudy Claspill]

Hello @Andrew Jervis 

Welcome to the Atlassian community.

Can you explain your question in more detail?

For the number you are trying to get for each ticket, what does that number represent? Are you looking for its location in the unfiltered list?

For example if you have 5 tickets in the unfiltered list, and you filter it so only the second and fourth tickets show, are you wanting some indicator to display that tells you they are the second and fourth tickets?

If that is what you are trying to achieve, that is not currently possible.

The ranking of issues is tracked based on their relative position rather than by an absolute number. Jira knows that an issue in position Y is before the issue in position Z and after the issue in position X. It does not assign a number to represent that. Also the ranking of issues is Global, not specific to a given backlog, because issues can appear in more than one backlog.

[Andrew Jervis]

Trudy Claspill

Thanks for the quick reply

For the number you are trying to get for each ticket, what does that number represent? Are you looking for its location in the unfiltered list?

Answer = Yes

For example if you have 5 tickets in the unfiltered list, and you filter it so only the second and fourth tickets show, are you wanting some indicator to display that tells you they are the second and fourth tickets?

Answer = Yes

If the above is not possible could you please amend the software so it is possible as it would save much time and be super helpful

[Trudy Claspill]

Hello @Andrew Jervis 

This is a community of Jira users, and I am just another user of the product like you. So, no, I can't change the product 

Can you provide more information about the root problem you are trying to solve with this functionality? Why do you need this? Maybe this user community can suggest an alternative.

You could ask your Jira Administrator to open a support case directly with Atlassian to ask for this. They should provide a detailed use case explaining the root problem you are trying to solve and why this functionality would be useful.

[Andrew Jervis]

Trudy

Thanks for your reply which is very helpful. I thought you worked for Atlassian so as a fellow user your reply is even more appreciated

The reason we need this change is that when we are looking at a filtered backlog I need to know where the filtered ticket is in relation to the unfiltered backlog for priority. for instance a ticket might be top of the pending list but position 25 in the unfiltered list and therefore unimportant

Thanks for your advice about asking the Jira administrator to open a support case with Atlassian which answers my next question

Trudy you help has been very much valued