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Notifications via email

Lisa K. Williams
I'm New Here
I'm New Here
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July 25, 2024

Could my email be among those that were suppressed? I'm not getting all the email notifications when team members are tagging me in Jira tickets.

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Trudy P Claspill
Community Champion
July 25, 2024

Hello @Lisa K. Williams 

Welcome to the Atlassian community.

Do you get any notifications from Jira? If you get any at all, then your email is not blacklisted.

There are multiple factors that affect the notifications you receive.

Each project is configured to send notifications based on events, to specified users/groups/roles. For the notifications you are not receiving, perhaps the project doesn't send notifications for those events, or it is not configured in a manner that the notification should be sent to you.

Additionally there are your own personal settings for notifications. Those will not make Jira send notifications to you beyond what is configured to be sent by the projects, but it does allow you to tell Jira that there are notifications you don't want to receive. Click on your avatar and review the Notifications settings to see if those might be excluding some of the notifications.

In Jira Cloud you can set your personal Notifications settings with a default configuration, and then also override that with settings specific to a project. If you are using Jira Cloud, check if that is the case in your settings.