Notifications not working after Jira upgrade (only in Software Projects)

[MidnightExe]

Hi everyone,

we recently performed a Jira Software (Data Center) upgrade and are currently facing a critical issue:

Email notifications are no longer working in Software Projects, while Jira Service Management (JSM) notifications are unaffected (but use a different mail channel).

• Environment:

• Jira Software (Data Center)

• Mail configuration via SMTP (test mails are working fine)

• Notifications worked before the upgrade

• The issue started immediately after the upgrade
  
  

• What works:

• SMTP test mail: successfully.

• Notifications in Service Desk (JSM) projects are working as expected.

• Notification Schemes appear to be configured correctly.

• Domain whitelisting has been tested (e.g. *@XY.at, *@XY.inet) without effect.
  
  
  

• Are there any known issues with notifications in Software Projects after recent upgrades?

• Could this relate to a plugin conflict (e.g., S/Notify)?

• Is it possible that background mail processing or batching was affected during upgrade?

• Any logs or diagnostics you recommend focusing on?

We're happy to share more logs or config details if needed.
Thank you in advance for any help or pointers! 🙏

— MidnightExe

[Metin [savignano software solutions]]

As you mention S/Notify:

Although there should be no problem with the S/Notify plugin, since a Jira upgrade usually removes the mailer library, have you re-installed the library afterwards? However, as this shouldn't prevent that emails are sent out at all, it is more or less as hot in the dark.

May I also suggest that you check the S/Notify troubleshooting guides and/or reach out to our excellent support desk. (Yes, we are proud of it :)

Cheerio
Metin

[Marc - Devoteam]

Hi @Metin [savignano software solutions] 

I you are working for a marketplace vendor, please not that the community guidelines state, that your community user name needs to reflect this. 

See, Rules-of-Engagement and Atlassian-Partners-Rules-of-Engagement 

Please adjust your user name.

[Metin [savignano software solutions]]

Thanks for the pointer. I have adjusted the username, but it doesn't seem to show up (yet)?

Edit: Oh, now it does.