Notifications have stopped coming to the mail

[Natella]

Hello. Notifications have stopped coming to the mail. I have already checked the spam folder (there are no letters in it). Previously, this problem did not arise, the settings did not change

[Angélica Luz · Accepted solution]

Hello @Natella,

Thank you for reaching out to Atlassian Community!

Checking your email address on our tools, it returned a bounce. That’s the reason why you were not receiving notifications. 

I removed this bounce and it should work now.

Please, take your time to test and let us know how it goes.

Kind regards,
Angélica

[Natella]

Thank you very much! Now I get notifications to my e-mail!

[Dirk Ronsmans]

Hi @Natella ,

If no changes were made it is possible the emails are being blocked. We've seen a couple of these from time to time.

I suggest you open a support ticket at https://support.atlassian.com/contact to have them verify what is going on. 

Only Atlassian themselves can view the logs of a cloud instance.

[Natella]

Thanks for the answer. Tell me please, where should I write to find out if my e-mail is blocked? The offered link offered t opens the same form through which I wrote this message in the Community...

[Dirk Ronsmans]

I guess you are on a free plan then? Those support requests get routed to this community.

i'll escalate this question so someone can take a look here.

[Natella]

Thanks, I will wait for. Our team has an old Standard plan (10$ monthly).