Notification

[Marcelo Sensi Monteiro]

Dears, since 15/01 the users from domain @challenge-ti.com not receiving any notifications, we need to create a new user from this domain and he's not receiving the confirmation e-mail and persons (like me) who receiving tickets notifications before this date stoped receiving... Could you check if in the server is blocking this domain?

Thanks!

[Benjamin · Accepted solution]

Hi @Marcelo Sensi Monteiro ,

I would suggest to contact Atlassian Support so they investigate if there's any issues on your instance or even on the backend. They would have the visibility to do so.

Thanks,

Ben

[Marcelo Sensi Monteiro]

Thanks Ben, i opened a ticket today, hope the solution be simple and fast :)