The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×

Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Notification mails are not coming for admin account

akanksha anand
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 6, 2018

Hi

I have all the access and admin rights for the JIRA account but I am not receiving any emails regarding any changes made by the team on JIRA. 

All notifications emails are not coming.

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

Post a new question

0 votes
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 7, 2018

Hi Akanksha,

Admins don't receive notification from all changes on tickets or other changes, for example, if someone deletes a user or customer.

To see what changes are being made on projects and users you can check the Audit log.

If you want to receive notifications from tickets created/modified, you must access the project settings of the desired project, then click on Notifications > Action > Edit notifications > Click on "Add" of each notification you want to receive and select a "Single user" to add your email.

Hope this helps!

Regards,
Angélica