Not sending responses to outlook from issues

[Svitlana Rekhalska]

The user cannot reply to outlook correspondence in a issues. But he can create an empty reply. What could be the problem?

[Carlos Garcia Navarro · Accepted solution]

Hi @Svitlana Rekhalska ,

Welcome to the Community! Can you please provide more details?  Do you mean that the users are not getting notifications from Jira? If so, this other post may be helpful: https://community.atlassian.com/t5/Jira-Content-Archive-questions/Some-users-not-receiving-email-notification/qaq-p/2205478