Not receiving the email alerts

[Hassan Iftikhar]

Hi there,

I am not receiving Jira notifications emails for some months now. I thought it is a problem with my Jira board but that is not the case as I am not getting any email alert from any board.

I have thoroughly checked my spam and all emails but there are no emails

This is very critical as I don't get updates on my tickets which causes a lot of problem for me in getting timely reply.

My email address is hassan@donorbox.org

[Marc - Devoteam · Accepted solution]

Hi @Hassan Iftikhar 

If you or any of your user are not receiving any emails from Atlassian, you need to open a support ticket with Atlassian to check the email address to see if it is on the Suppression list at Atlassian.

https://support.atlassian.com/contact/#/