Not receiving reset password & account verification emails

[D Red]

Hello,

I can no longer connect to my Atlassian account at

If I believe the other posts in the community, it is likely that I am on the supression list on the Atlassian side, I would like this to be resolved quickly because I am even forced to create an account with another email address to write this post and it doesn't let me create a support ticket to fix that :/

Waiting for a response from the Atlassian team,
Sincerely

[Andy Heinzer · Accepted solution]

Hi @D Red 

I found there was a suppression on that account.  I have cleared this for our side. 

Andy

[D Red]

A big thanks, it works perfectly now !

[John Funk]

Hi Red - Welcome to the Atlassian Community!

Let me see if someone from Atlassian can come check on you. 

[D Red]

Thank you! I appreciate the help

[John Funk]

You are welcome. Glad Andy got you fixed up. 

[Marc - Devoteam]

Hi @D Red 

Your admin on your instance could check this for you, or the admin will need to raise a request at Atlassian Support.

This is the community not official support.

You can do this if you are an admin of course.

Remove-email-address-from-suppression-list-in-JSM-Cloud 

[D Red]

As I marked, I can't contact support and I'm an administrator but I can't access my account. None of your solutions work.

[Marc - Devoteam]

So you are on free Cloud instance I presume?

When is the last time you accessed you Cloud instance?

[D Red]

Yes I am on free cloud instance, I accessed it 6 months ago but I can't even connect to my account, whatever the instance and I don't receive the email with the verification code or the password reset link. The problem is broader than just my free cloud instance

[Marc - Devoteam]

Hi @D Red 

If you accessed it for the last time 6 months ago (@John Funk ), the instance is removed by Atlassian. 

This is stated in the agreement on using a free tier instance.

You will have received email on this action at forehand (multiple times).

[D Red]

Thks, but this does not solve my problem which is that I cannot access my Atlassian account which concerns other more active instances :)

[D Red]

I cannot create a new account with my main email address because my account still exist but I cannot reset password because I dont receive mails anymore, probably because I am on the supression list of Atlassian

[John Funk]

Someone from Atlassian will come take a look. But it will be on their timing. 

[Marc - Devoteam]

Hi @D Red 

If you accessed your free tier instance for the last time 6 months, ago? You instance will be inactive or removed.

See Free Jira Plan at then end of the article.

FYI, @John Funk