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Not receiving email notifications

ssit2018
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December 18, 2023

Hello Support,

 

Not receiving email notifications from JIRA.

I changed my google apps hosting.

After that it stopped receiving email notifications from JIRA.

Would you please help?

 

Thanks

Mahesh

2 answers

0 votes
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 22, 2023

@ssit2018 I found there was a bounced message to your address.  I have cleared this suppression from our side. 

2023-12-15 08:55:57.188 550 5.1.1 : Recipient address rejected: undeliverable address: host uk-fast-smtpin2.hostinger.io[private/dovecot-lmtp] said: 550 5.1.1 <[redactedemail address]> User doesn't exist:  (in reply to RCPT TO command)

 

If this happens again, then this information should be shared with your mail administrator so that they can troubleshoot this further.

0 votes
Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 18, 2023

Hello Mahesh, Good day. Kindly create a ticket at : https://support.atlassian.com/contact/ with your email address included, so that we can check the logs and take necessary steps. Thanks

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