Not receiving email notifications from Jira.

[Boris Huang]

Hi ,

I recently realized that I had unsubscribed from emails sent by "jira_confluence_support@shopee.com", which seems to have stopped all Jira-related email notifications (e.g., issue updates, new assignments, status changes).

I've double-checked my personal Jira settings and confirmed that email notifications are enabled, but I'm still not receiving any emails. Could you please help re-subscribe my email address on the Jira side or re-add me to the notification list for that sender?

Let me know if you need any further details from my side. Really appreciate your help!

Best regards,

[Mohanraj Thangamuthu · Accepted solution]

Hello, Good day. Please review this page and check if your email has been added to suppression list. https://support.atlassian.com/jira/kb/unsuppress-email-address-in-jira-cloud-software-or-work-management-projects/

[Boris Huang]

I was wondering if there might be a way to proceed directly, as my administrator is currently tied up with other matters."

[Mohanraj Thangamuthu]

Please share your email domain (not the email). Will check from my end. Thanks

[Boris Huang]

jira.shopee.io

[Mohanraj Thangamuthu]

Please check again now. Thanks

[Boris Huang]

I still haven't received the message notification.

[Boris Huang]

The sender is usually jira_confluence_support@ shopee.com.