Not able to upload .csv file in Multi Level Casacading Plugin in JIRA

[abhik.sarkar@larsentoubro.com]

We are using Multi Level Cascading Plug-in for JIRA softwrae. However, at present my JIRA is not able to locate any .csv file for uploading in the custom fields by Multi Level Cascading.

It was working fine after implementation, problem started recently.

The System Log:

Technical details
Log's referral number: 76d75ce3-898c-4c45-9ec4-7df886014e02

Cause
Referer URL: https://tlsjira.ltdic.com/secure/admin/ImportOptionsFromCsv.jspa?customFieldId=10325&fieldConfigId=10525

java.lang.ArrayIndexOutOfBoundsException: 0
java.lang.ArrayIndexOutOfBoundsException: 0
at com.sourcesense.jira.plugin.importer.util.OptionsNode.addElement(OptionsNode.java:30) [?:?]
at com.sourcesense.jira.plugin.importer.util.OptionsTree.addElement(OptionsTree.java:16) [?:?]
at com.sourcesense.jira.plugin.webwork.ImportOptionsFromCsvAction.doImportOptions(ImportOptionsFromCsvAction.java:125) [?:?]
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) [?:1.8.0_102]
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) [?:1.8.0_102]
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) [?:1.8.0_102]
at java.lang.reflect.Method.invoke(Method.java:498) [?:1.8.0_102]
at webwork.util.InjectionUtils$DefaultInjectionImpl.invoke(InjectionUtils.java:70) [webwork-1.4-atlassian-30.jar:?]
at webwork.util.InjectionUtils.invoke(InjectionUtils.java:56) [webwork-1.4-atlassian-30.jar:?]
at webwork.action.ActionSupport.invokeCommand(ActionSupport.java:438) [webwork-1.4-atlassian-30.jar:?]
at webwork.action.ActionSupport.execute(ActionSupport.java:157) [webwork-1.4-atlassian-30.jar:?]
at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:63) [jira-api-7.9.0.jar:?]
at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:39) [webwork-1.4-atlassian-30.jar:?]
at webwork.interceptor.NestedInterceptorChain.proceed(NestedInterceptorChain.java:31) [webwork-1.4-atlassian-30.jar:?]
at webwork.interceptor.ChainedInterceptor.intercept(ChainedInterceptor.java:16) [webwork-1.4-atlassian-30.jar:?]
at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:35) [webwork-1.4-atlassian-30.jar:?]
at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:225) [webwork-1.4-atlassian-30.jar:?]
at webwork.dispatcher.GenericDispatcher.executeAction(GenericDispatcher.java:154) [webwork-1.4-atlassian-30.jar:?]
at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.service(JiraWebworkActionDispatcher.java:138) [classes/:?]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:729) [servlet-api.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:230) [catalina.jar:8.5.6]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) [tomcat-websocket.jar:8.5.6]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) [catalina.jar:8.5.6]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
at com.atlassian.jira.web.filters.JiraLastFilter.lambda$doFilter$0(JiraLastFilter.java:39) [classes/:?]
at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:74) [classes/:?]
at com.atlassian.jira.web.filters.JiraLastFilter.doFilter(JiraLastFilter.java:36) [classes/:?]
at 

[Andy Nguyen]

Hey Abhik,

If I'm not mistaken, CSV import only supports the JIRA built-in Cascading field. It doesn't support Multi Level Cascading Plug-in:

• JRASERVER-34202 - Allow CSV import to support Multi-Level Cascading Select plugin fields

You said:

It was working fine after implementation, problem started recently.

Did you happen to use the JIRA built-in Cascading field earlier?

Best,

Andy

[abhik.sarkar@larsentoubro.com]

Hey Andy,

Nope..I was not using the JIRA in-built cascading field earlier,  I was using the same Multi Level Cascading Plugin. Only instance happened in between is that I had renewed my License Key for same.