Not able to start sprint

[Muhammad Umar]

We're not able to start the sprint due to the start date and end date error. We're typing it in the suggested format but still, it doesn't work. Please assist in this regard.

[Muhammad Umar]

@Trudy Claspill  The solution you provide is not working it showing the same error.

[Trudy Claspill]

What is the language setting for Jira at the Global level and what is the language setting in Personal Settings for the user encountering the problem?

There have been a few posts recently about problems where the user's language choice imposes a different format (or different spelling for months) that does not match the Global Jira setting for language, and that results in validation errors for the data.

[Trudy Claspill]

@Muhammad Umar 

What is the language setting for your Jira instance?

What is the language preference for the user?

[Muhammad Umar]

@Trudy Claspill The language is the same at the global level & in a personal setting, Here is the screenshot of the language.

[Trudy Claspill]

Has your Jira Admin change the format for date/time picker fields in the Global Advanced Settings? I have tried changing my language preference to English(UK) and it did not change my date/time format, and mine does not include 'at'.

A Jira Admin could look at the format here:

https://<yourJiraInstanceUrl>/secure/admin/AdvancedApplicationProperties.jspa

I wonder if a change to the format there might be causing the issue.

I would encourage you to contact Atlassian Support directly on this issue.

[G subramanyam]

Hi @Muhammad Umar welcome to the Atlassian community.

Please share the error screenshot for better assistance.

In between, if you are not able to see the start sprint button, then reduce your browser zoom and you should find the "start Sprint". If this is not the case, then please share the error and screenshot.

[Muhammad Umar]

@Trudy Claspill 

[Jack Brickey]

Can you share a screenshot of what you are doing?

[Muhammad Umar]

[Muhammad Umar]

i have set the format reflecting in the error message but its throwing same error 

[Trudy Claspill]

This may be related to the internationalization issues I mentioned in my response, when the language for Jira globally and the language preference of the user do not match.

What is the language setting for your Jira instance?

What is the language preference for the user?

Also, try the suggested format without the double quotes on the outside and with single quotes around the word "at".

11.20.2021 'at' 02:59:00 00

[Muhammad Umar]

@Trudy Claspill  The solution you provide is not working.