Not able to login as MFA enabled and lost recovery keys

[Opteam Admin]

I am org_admin of an org opteamwork-new, we have one more org_admin with mail admin@opteamwork.com for whom MFA was enabled and for some reason recovery key is lost and we can no longer access this account.

Could you please assist in resolving this issue? Also we tried forcing reset of password but the mails are not coming through to admin@opteamwork.com.

[Mohanraj Thangamuthu · Accepted solution]

Hello, Good day. I have cleared this email from the suppression list. Try to send the reset code again. It should work now. Thanks

[Opteam Admin]

Even after resetting the password it is asking for the verification code which I do not have neither the emergency recovery key!

[Mohanraj Thangamuthu]

You need to follow the steps given below.