Not able to create sub tasks in JIRA

[Shravan Hegde]

If me or my team members try to create sub tasks then we get a warning saying the internet connection is not available retry.
I am able to create tasks using the create button but not as sub-tasks. 

Seems to be a technical issue please help.

[Kishan Sharma]

Hi @Shravan Hegde 

Hope you have a stable internet connection. This functionality is currently working as expected, can you otherwise try to create sub task via "Add a child issue" button and see if that's working -

[Kishan Sharma]

Thanks for confirming @Shravan Hegde It could be your site specific issue then, which Atlassian Support team can help to troubleshoot. I would suggest raising a support ticket with them for help.

[Shravan Hegde]

Is there any way to report issues if we are not paid users?

[Kishan Sharma]

If you are on Free plan, then you are not entitled for support and can only post here in the Community for answers from community members. Hopefully someone from Atlassian Team answers here.

[Shravan Hegde]

Yes my internet connection is good i am able to open everything else in JIRA. or any other application
I have also worked on creating child issue and that is the exact place where i am not able to create sub-tasks.
The same issue is being faced by my team members as well.
We are able to create tasks but sub tasks i am getting that error. i have also opened the account in a seperate browser or incognitio but the problem persists