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Not able to access to ECOHELP

Francisco Gomez
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
November 6, 2025

Hi, i'm trying to submit a marketplace app and i'm having troubble accessing to the ECOHELP ticket, always seems i does not have permissions to access with my user, but if i try to see on the portal i see the errorCaptura de pantalla 2025-11-06 153403.png

Also i try to for example open a support ticket, cause i have a premium confluence so that't the only way i found to contact with support, but they are unable to solve my access to the ECOHELP.

Also i try to register on the portal, our mail, that we have a domain.
support@alchemistdev.es
but always the register link, comes whit ? 
Captura de pantalla 2025-11-06 153615.png

so i'm not able to see how my approval status is, and if they need something for me to be approved i could no send it to they.

1 answer

0 votes
John Funk
Community Champion
November 6, 2025

Hi Francisco - Welcome to the Atlassian Community!

You might try the Developer community:

https://community.developer.atlassian.com/

 

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