Not able to Install Jira software

[shiri sam]

I tried to install the jira software - 8.15.0-64 bit on my computer with Windows 10. But the installation failed with the error message. Can anybody help me with this issue. I tried searching via Google but without any solution. I also tried to start the installation with and without adminrights. The result stays the same. The error message from the log-file ist the following:

java.lang.reflect.InvocationTargetException
Continuing ...
An error occurred:
java.lang.RuntimeException: java.lang.NoClassDefFoundError: com.install4j.runtime.beans.screens.SystemScreen
Error log: C:\Users\shiri\Jira\install4jError1735001672818628951.log
java.lang.RuntimeException: java.lang.NoClassDefFoundError: com.install4j.runtime.beans.screens.SystemScreen
at com.install4j.runtime.installer.frontend.GUIHelper.invokeOnEDT(GUIHelper.java:737)
at com.install4j.runtime.installer.config.AbstractBeanConfig.finishBatch(AbstractBeanConfig.java:51)
at com.install4j.runtime.installer.ContextImpl.registerScreens(ContextImpl.java:727)
at com.install4j.runtime.installer.controller.Controller.start(Controller.java:83)
at com.install4j.runtime.installer.Installer.runInProcess(Installer.java:57)
at com.install4j.runtime.installer.Installer.main(Installer.java:45)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.exe4j.runtime.LauncherEngine.launch(LauncherEngine.java:85)
at com.exe4j.runtime.WinLauncher.main(WinLauncher.java:94)
at com.install4j.runtime.launcher.WinLauncher.main(WinLauncher.java:25)
Caused by: java.lang.NoClassDefFoundError: com.install4j.runtime.beans.screens.SystemScreen
at java.lang.Class.getDeclaredMethods0(Native Method)
at java.lang.Class.privateGetDeclaredMethods(Class.java:2701)
at java.lang.Class.privateGetPublicMethods(Class.java:2902)
at java.lang.Class.getMethods(Class.java:1615)
at com.sun.beans.finder.MethodFinder$1.create(MethodFinder.java:54)
at com.sun.beans.finder.MethodFinder$1.create(MethodFinder.java:49)
at com.sun.beans.util.Cache.get(Cache.java:126)
at com.sun.beans.finder.MethodFinder.findMethod(MethodFinder.java:81)
at java.beans.Statement.getMethod(Statement.java:357)
at java.beans.Statement.invokeInternal(Statement.java:261)
at java.beans.Statement.access$000(Statement.java:58)
at java.beans.Statement$2.run(Statement.java:185)
at java.security.AccessController.doPrivileged(Native Method)
at java.beans.Statement.invoke(Statement.java:182)
at java.beans.Expression.getValue(Expression.java:155)
at com.sun.beans.decoder.ObjectElementHandler.getValueObject(ObjectElementHandler.java:166)
at com.sun.beans.decoder.NewElementHandler.getValueObject(NewElementHandler.java:123)
at com.sun.beans.decoder.ElementHandler.getContextBean(ElementHandler.java:113)
at com.sun.beans.decoder.NewElementHandler.getContextBean(NewElementHandler.java:111)
at com.sun.beans.decoder.ObjectElementHandler.getValueObject(ObjectElementHandler.java:146)
at com.sun.beans.decoder.NewElementHandler.getValueObject(NewElementHandler.java:123)
at com.sun.beans.decoder.ElementHandler.endElement(ElementHandler.java:169)
at com.sun.beans.decoder.DocumentHandler.endElement(DocumentHandler.java:318)
at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.endElement(AbstractSAXParser.java:609)
at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl.scanEndElement(XMLDocumentFragmentScannerImpl.java:1782)
at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl$FragmentContentDriver.next(XMLDocumentFragmentScannerImpl.java:2967)
at com.sun.org.apache.xerces.internal.impl.XMLDocumentScannerImpl.next(XMLDocumentScannerImpl.java:602)
at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl.scanDocument(XMLDocumentFragmentScannerImpl.java:505)
at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(XML11Configuration.java:842)
at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(XML11Configuration.java:771)
at com.sun.org.apache.xerces.internal.parsers.XMLParser.parse(XMLParser.java:141)
at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.parse(AbstractSAXParser.java:1213)
at com.sun.org.apache.xerces.internal.jaxp.SAXParserImpl$JAXPSAXParser.parse(SAXParserImpl.java:643)
at com.sun.org.apache.xerces.internal.jaxp.SAXParserImpl.parse(SAXParserImpl.java:327)
at com.sun.beans.decoder.DocumentHandler$1.run(DocumentHandler.java:375)
at com.sun.beans.decoder.DocumentHandler$1.run(DocumentHandler.java:372)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:74)
at com.sun.beans.decoder.DocumentHandler.parse(DocumentHandler.java:372)
at java.beans.XMLDecoder$1.run(XMLDecoder.java:201)
at java.beans.XMLDecoder$1.run(XMLDecoder.java:199)
at java.security.AccessController.doPrivileged(Native Method)
at java.beans.XMLDecoder.parsingComplete(XMLDecoder.java:199)
at java.beans.XMLDecoder.readObject(XMLDecoder.java:250)
at com.install4j.runtime.installer.config.AbstractBeanConfig$2.call(AbstractBeanConfig.java:54)
at com.install4j.runtime.installer.config.AbstractBeanConfig$2.call(AbstractBeanConfig.java:51)
at com.install4j.runtime.installer.frontend.GUIHelper$4.run(GUIHelper.java:727)
at java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:301)
at java.awt.EventQueue.dispatchEventImpl(EventQueue.java:758)
at java.awt.EventQueue.access$500(EventQueue.java:97)
at java.awt.EventQueue$3.run(EventQueue.java:709)
at java.awt.EventQueue$3.run(EventQueue.java:703)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:74)
at java.awt.EventQueue.dispatchEvent(EventQueue.java:728)
at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:205)
at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:116)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:105)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:101)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:93)
at java.awt.EventDispatchThread.run(EventDispatchThread.java:82)

[Carlos Garcia Navarro]

Hi @shiri sam , I wonder if this can help:

https://stackoverflow.com/questions/53626403/install4j-throw-java-lang-noclassdeffounderror-com-install4j-runtime-beans-scre

[Jack Brickey]

you have indicated Cloud/Free but you are also saying 8.15.0 which is a Server version. However, Server is no longer being sold.