Not able or any user able to get into User Management

[Stuart Heeley]

Just get 'You need permission'. Request access from your administrator. 

Please help, i'm unable to add a new member of staff. There is currently only 2 people on and neither has permission, so therefore nobody can add anyone!

[Ramakrishna _RK_]

Hi @Stuart Heeley ,

Welcome to the Community!

Form the description given , it is clear that you don't access to add/edit user management. Please try below steps to check whether you have org admin or not.

1. Open Incognitive browser

2. Login to Atlassian account here -> https://id.atlassian.com/

3. Now access your Atlassian Admin portal --> https://admin.atlassian.com/

4. If you have multiple organizations, please choose the right one which you are facing Issue.

5. If you are not able to login admin portal at step3, it means you don't have org admin. Please reach out to org admin.

6. If you can successfully login to admin portal, go to Directory and access users where you can grant access to users based on site and product.

https://support.atlassian.com/jira-cloud-administration/docs/create-edit-and-delete-users/

Please let me know if you still have any questions?

Regards

RK

[Stuart Heeley]

Many thanks for your reply. I don't have the complete understanding of the privilege levels, but i believed i was org admin or which level is the highest. 

Number 5 is the issue, i don't think there is a org admin. 

[Ramakrishna _RK_]

Hi @Stuart Heeley ,

Below page will give you an idea about variuos admin roles available in Jira Cloud platform.

https://support.atlassian.com/user-management/docs/what-are-the-different-types-of-admin-roles/

If you need any further help please raise support request with Atlassian.

Regards

RK