Not Receiving Verification Code – Unable to Log in

[Syed Arbab Ahmed]

Hello Atlassian Support,

I have access to my registered email address, but I am not receiving the verification code required to log in to my Atlassian/Jira account.

I have checked my Inbox, Spam/Junk and tried resending the code, but I still don't receive it.
My Jira site URL was: https://squarer.atlassian.net

Please help me recover access to my Atlassian account and Jira site.

Thank you.

[Samuil Enchev]

Hi @Syed Arbab Ahmed

I’m sorry to hear you’re having trouble getting into your account. Because account access involves verifying your identity and handling sensitive information (like your email or security settings), we cannot troubleshoot this in a public forum. To keep your account secure, we need to move this to a private conversation with our Support team like Jean suggested.

Please take these steps to get help:

• Visit our Support portal.

• If you can't log in to the portal, select "Your account" -> "Log in issues"

• Click on "Need more help?" twice
• Select the raise a new request button

• Provide the email address associated with the account you're trying to access and add a link to this Forum post.

Our support teams will work with you 1:1 to verify your ownership of the account and restore your access.

Best,
Samuil

[Ankit Srivastava]

Hi @Syed Arbab Ahmed 

Welcome to the community!


Hope you are doing well.

Could you please verify with your IT/email administrator whether emails from Atlassian are being blocked, quarantined, or filtered by your organization’s email security system?

As you mentioned, you are currently unable to receive expected emails from Atlassian.

Please check with your IT team regarding the mail gateway, spam/quarantine policies, and any applicable allow/block lists to confirm that Atlassian emails are permitted and being delivered successfully.

For your IT/email administrator, I would recommend checking at least the following Atlassian domains:

@am.atlassian.com — used for verification emails
@id.atlassian.com — used for Atlassian account-related emails

If your IT team finds that these emails are being blocked or filtered then request them to whitelist these domain and if everything is fine then request you to create a support ticket with the Atlassian team via this link: https://support.atlassian.com/contact#/ 

Thanks,
Ankit Srivastava

[Jean Horn]

👋 Hello Syed, welcome to the community!

Since you are experiencing issues with your account, I recommend opening a support ticket with the Atlassian team via this link: https://support.atlassian.com/contact#/ 

Where it asks "What can we help you with?", you should select "Account login and email issues".

This way, you will be able to contact the support team directly to have your account verified.

Best regards,