Nobody is responding

[Brian B]

For 20 days the admin has been doing a password reset request so we can update payment. Checked spam. Sent emails, left voicemails, did AI Chat.....nothing.

Who can help? 

[Trudy P Claspill · Accepted solution]

Hello @Brian B 

Welcome to the Atlassian community.

As a user community we don't have access to your account information or site.

Have your administrators tried to contact Atlassian directly via a Support Ticket or by filling out the form on the Billing Support page?

I am flagging your post here to raise it to the attention of Atlassian team members who should respond within 2 business days.