Hi @Willem Markus ,
The noLicenceDefinition error usually means that Jira cannot find an active license configuration for the product you’re trying to assign, even though licenses are available.
This typically happens when:
The Jira product is not fully activated at the site/org level
The license exists, but is not correctly associated with the site
There is a temporary backend sync issue between billing and user management
What to check:
Go to admin.atlassian.com → Billing → Subscriptions and confirm the Jira Premium subscription is active
Verify that the product is enabled for the site and not in a trial/expired state
Try again after logging out and back in, as this can refresh license data
If the issue persists, this needs to be resolved by Atlassian Support, as it’s a licensing configuration problem on the backend and cannot be fixed via user management alone.
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