Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

No work items from the webhook Webhook version 2.0

Fernando Flores July 16, 2025

Hi

Im following the instructions below to create a software ticket  based on another instance service desk ticket transition; however , when I run the tests , the result is always "No work items from the webhook Webhook version 2.0" 

Anyone who can help me fix this?

Link instructions:

https://support.atlassian.com/jira/kb/how-to-create-issues-from-one-jira-instance-to-another-jira-instance-using

 

Thanks in advance

1 answer

0 votes
Trudy Claspill
Community Champion
July 16, 2025

Hello @Fernando Flores 

Can you please share the following details of your rules?

  1. For the Incoming Webhook trigger from the destination system rule, what did you specify for the setting of Work Item Criteria?
  2. Can you show us the details of the Create action from the destination system rule? I want to see the smart values you used to set field values.
  3. From the source system rule, what did you specify for the following?
    1. HTTP method
    2. Web Request Body
    3. If you specified Custom Data for Web Request Body, share what you specified for Custom Data

I think the information in the article is not clear for the combinations of these items. Here is what I specified for the above, and this worked for me:

1. No work items from the webhook.

2. For the Summary field I used {{webhookData.summary}}. For the Description field I used {{webhookData.description}}

3.1 POST

3.2 Custom Data

3.3
{
"summary": "{{issue.summary}}",
"description": "{{issue.description}}"
}

 

Fernando Flores July 16, 2025

hi 

1. Yes , as the instructions .

capture.jpg

3 yes , all those were configured

 

I actually make it work now using "No work items from the webhook" and in the source for the web request body "Issue data(Automation format)" but cannot receive the attachments from the original ticket, any recommendations for that part?

Like John Funk likes this
Trudy Claspill
Community Champion
July 16, 2025

According to this reply in 2021 from an Atlassian team member it is not possible to get attachments through an Incoming Webhook trigger.

I have not found any newer information that contradicts that.

Suggest an answer

Log in or Sign up to answer