Hi
Im following the instructions below to create a software ticket based on another instance service desk ticket transition; however , when I run the tests , the result is always "No work items from the webhook Webhook version 2.0"
Anyone who can help me fix this?
Link instructions:
Thanks in advance
Hello @Fernando Flores
Can you please share the following details of your rules?
I think the information in the article is not clear for the combinations of these items. Here is what I specified for the above, and this worked for me:
1. No work items from the webhook.
2. For the Summary field I used {{webhookData.summary}}. For the Description field I used {{webhookData.description}}
3.1 POST
3.2 Custom Data
3.3
{
"summary": "{{issue.summary}}",
"description": "{{issue.description}}"
}
hi
1. Yes , as the instructions .
2
3 yes , all those were configured
I actually make it work now using "No work items from the webhook" and in the source for the web request body "Issue data(Automation format)" but cannot receive the attachments from the original ticket, any recommendations for that part?
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According to this reply in 2021 from an Atlassian team member it is not possible to get attachments through an Incoming Webhook trigger.
I have not found any newer information that contradicts that.
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