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No one is getting back to me about this Jira backup

Reginald Guillory
Reginald Guillory
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January 7, 2026

Can someone please contact me so we can discuss, it's been days since I've put in my ticket

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1 vote
Shalini Pradhan
Shalini Pradhan
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 7, 2026

Hello @Reginald Guillory ,

Good day! Welcome to Atlassian Community :)

Can you share the cloud site URL against which you have created the support ticket? I will go ahead and check the details and share you the status of the ticket.

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Brant Schroeder
Brant Schroeder
Community Champion
January 7, 2026

@Reginald Guillory it would be best to comment on the support issues that you submitted.  This is the community forum so community members can provide insight and help but cannot see support issues.  I will escalate this question to Atlassian but it would be best to respond on the support ticket.

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