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No longer seeing ticket banner after Jira ticket creation

Nicole Backmeyer
Nicole Backmeyer
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October 20, 2020

There was a previous question in July (found here ) with the same issue we have started to experience.

There used to be a ticket banner after creating a ticket that would appear and disappear. It would allow you to go to the ticket.

As of this morning, this is not appearing. The team confirmed it was working yesterday, and has just suddenly stopped working. It does not look like any admin settings have been tampered with.

Does anyone have any thoughts or suggestions to see this banner again?

 

Thank you in advance

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Roberto Miasack
Roberto Miasack
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October 20, 2020

Nicole, hi!

 

In the instances that I am part of, this banner continues to appear.

 

So I believe that you should open a support request with Atlassian and monitor if this banner appears again.

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Nicole Backmeyer
Nicole Backmeyer
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October 20, 2020

Thanks for the validation on this - I have submitted a support ticket

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