No longer have Boards or Create menus at top of screen after upgrade to 8.17.1

[kdickason]

My company recently upgraded our version 6 Jira software to 8.17.1.  We disabled all our user-installed apps/plug-ins, but all System apps/plug-ins appear to have installed and are up and running.  On Jira screens in the top menu bar we have only these options:  Dashboards, Projects, Issues.  We do not have the options and menus for Boards or Create.  How do I get these to display?

[kdickason]

I believe this may be because we upgraded but our license is still listed as expired as of May 2017 - we upgraded, but see the message "Your access to Atlassian Support and new releases for Jira Software has expired."  Would this explain the loss of these two menus?

[kdickason]

And can anyone tell me the specific system plugin name that controls viewing of these menus (if there is one)?

[Martin Bayer _MoroSystems_ s_r_o__]

Hi @kdickason , I think the upgrade from 6 to 8 can be very difficult. Did you check log files? Are there  any exceptions?

[kdickason]

We did interim upgrades along the way.  We disabled all user-installed plugins, but all system plugins, including Jira-Agile are up and running.  This is so frustrating.  Note that Boards was not available in our 6.x version, so that is a new menu.  But we had the Create menu before starting the upgrade and that is gone!

[Martin Bayer _MoroSystems_ s_r_o__]

And what about the log files? There should be something.

I can see in your other answer, that licence for your instance is not valid. You should definitelly solve this as first. You can't upgrade without valid maintenance licence.

[kdickason]

Okay, I am on a 30 day trial now and we are at version 8.17.1. None of my users, regardless of permissions can see a Create button.  We have Dashboards, Projects, Issues, Boards, Plans, but no ability to Create an issue.   Nothing in logs indicating a problem.  Am I not seeing something?  There should be a Create button to create issues, right??  Is there a specific log file I should be checking that maybe I am not?  There seems to be no errors or functional issues, just a missing button. I'd swear it was permissions, but I have triple checked that I have the ability to Create issues.