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No invites have been received by my team members in their respective email.

CLARICE M_ ARAGON
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 14, 2020

I have invited 6 members to my team but only 1 of them got the link via email so the others cannot access my boards. What might be the problem?

1 answer

0 votes
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
September 15, 2020

Hello Clarice,

Welcome to Atlassian Community!

Checking the emails on our tools, I found only one that had a bounce, so that explains why they didn't receive the notification:

550: 550-5.1.1 The email account that you tried to reach does not exist. Please try 550-5.1.1 double-checking the recipient's email address for typos or 550-5.1.1 unnecessary spaces. Learn more at 550 5.1.1 https://support.google.com/mail/?p=NoSuch... - gsmtp

I removed this bounce and the notifications should be sent now.

Regarding the other email addresses, please resend the invitation and ask them to check the spam folder.

Regards,
Angélica

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