No documentation for how to use @ mentions in Jira ticket using REST API

[Heather Maxine Williams]

I need to @ mention a user in a Jira ticket that I'm generating using the python REST API.

The text formatting documentation says you can use

[~username]

to mention a user. However, users created more recently don't have usernames listed on their profiles. I tried using their full name, email address, and email address prefix and none of these worked. With some help I found the following workaround:

Find the profile page of the person you need to @ mention

https://biocarbon.atlassian.net/jira/people/a8adc7fad95e14d740b1edeb

then you can mention them using

[~accountid:a8adc7fad95e14d740b1edeb]

My problem is that this feature isn't mentioned anywhere in the documentation and the process is hacky. Is this syntax fully supported? Is there a preferred way to accomplish this that I should be using instead?

[Carlos Garcia Navarro]

Hi @Heather Maxine Williams ,

Welcome to the Community and Happy New Year! This other post may be helpful: https://community.atlassian.com/t5/Jira-Software-questions/Rest-API-v3-Add-Mention-to-Comment/qaq-p/1213708