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New user not receiving invitation email or resend email

Roelof Jansen van Vuuren
Roelof Jansen van Vuuren
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February 2, 2022

Good afternoon,

 

We added a new user to our platform but no email was received.

 

Please assist urgently.

 

Regards,

Roelof

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Vero Rivas
Vero Rivas
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February 2, 2022

Hi @Roelof Jansen van Vuuren 

   Look at this posts, maybe can help you

   https://community.atlassian.com/t5/Jira-Software-questions/New-User-not-receiving-invitation-email/qaq-p/1862235

   https://community.atlassian.com/t5/Jira-Service-Management/new-user-not-receiving-invitation-email/qaq-p/1852281

   And check Folder "Spam"

Cheers

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Roelof Jansen van Vuuren
Roelof Jansen van Vuuren
I'm New Here
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
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February 3, 2022

Hi Vero,

 

We have checked the SPAM folders but no luck.

 

We will try to get the Mail flow rules added. Its just weird because its only 1 user that is not receiving these emails.

 

Regards,

Roelof

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