New user does not receive invitation mails

[Jos van der Sanden]

We are noticed that two new users of us do not get any mail from Atlassian. We have created there accounts, but they are not receiving a invite nor a verification token. What can we do?

[Sushant Verma]

Hi @Jos van der Sanden 

Welcome to the community!

You likely are having trouble getting invitation emails from Atlassian Cloud (Jira Cloud, Confluence Cloud, Bitbucket Cloud) for yourself or a teammate.

Due to various messages your mail server might have returned when the invitation was sent, Atlassian's mail systems may have paused further emails. This can be cleared up a couple ways:

1. If you are on a paid site, open a support case with us (you may need the help of a Site Admin at your company)
2. If you are on a free site or can't find a site admin on your paid site, start a new question here on Community using this link.
   

   Ask a new question about email unblocks

   
   A tag will be added to help the support team quickly respond to the question and get the emails flowing again.

If your company uses Office 365 for email, also consider allowlisting emails from Atlassian to proactively prevent future email delivery issues.

Hope this will help you!

Regards,
Sushant Verma